Associate Customer Service Director - Remote

Overview

The Associate CS Director supports the Customer Service Director on leading and shaping the end to end Customer Service Experience across our company. In collaboration with the Customer Service Director, this role will help to define and shape all Customer Service processes across all the markets we operate and consider all our projects.

In Short

• Improve customer service engagement and satisfaction using technological tools.
• Ensure team efficiency according to business needs and policies.
• Take ownership of customer issues and follow through to resolution.
• Keep accurate records of customer service actions and discussions.
• Lead and develop the team to enhance performance with clear goals.
• Promote productivity and service effectiveness within the team.
• Coordinate daily operations and provide timely responses.
• Analyze statistics and compile accurate reports for decision-making.
• Collaborate with HR for recruitment and performance reviews.
• Control resources to achieve qualitative and quantitative targets.

Requirements

• Experience in customer service management.
• Strong leadership and team development skills.
• Ability to analyze data and generate reports.
• Excellent communication and interpersonal skills.
• Proficient in using technological tools for customer service.
• Experience in HR collaboration for recruitment and performance management.
• Knowledge of industry best practices.
• Ability to manage financial and human resources effectively.
• Strategic thinking and problem-solving skills.
• Commitment to continuous improvement.

Benefits

• Opportunity to shape customer service processes.
• Collaborative work environment.
• Professional growth and development opportunities.
• Access to technological tools to enhance service.
• Engagement with cross-functional teams.