Advanced Care Specialist - Remote

Overview

The Advanced Care Specialist at AdaptHealth focuses on guiding patients through their services using a patient-centered approach, ensuring effective communication and exceptional customer experiences.

In Short

• Guide patients through AdaptHealth services.
• Respond to patient needs with effective communication.
• Ensure timely follow-up on patient inquiries.
• Make recommendations for equipment to improve care.
• Troubleshoot equipment issues over the phone.
• Verify patient information for order processing.
• Document all patient interactions and requests.
• Assist in achieving departmental goals.
• Participate in team activities and training.
• Escalate patient concerns to supervisors.

Requirements

• High School Diploma or equivalent.
• One year of experience in health care administrative roles.
• Two years of experience for senior level positions.
• Experience in a Medicare certified environment is preferred.

Benefits

• Opportunity to make a profound impact on patients' lives.
• Work in a supportive team environment.
• Access to training and development resources.