Advanced Care Specialist - Remote

Overview

The Advanced Care Specialist at AdaptHealth focuses on guiding patients through their services with a patient-centered approach, ensuring exceptional customer experiences and positive health outcomes.

In Short

• Guide patients through AdaptHealth services.
• Respond to patient needs effectively.
• Communicate professionally with customers.
• Troubleshoot equipment issues over the phone.
• Verify delivery information for orders.
• Document patient interactions accurately.
• Identify trends to improve efficiency.
• Assist in team activities and training.
• Escalate patient concerns as needed.
• Support departmental goals and objectives.

Requirements

• High School Diploma or equivalent.
• One year of experience in healthcare customer service.
• Two years of experience for senior level positions.
• Experience in Medicare certified environments preferred.

Benefits

• Equal opportunity employer.
• Supportive work environment.
• Opportunities for professional development.