Care Account Specialist - Remote

Overview

As the Care Account Specialist, you will work closely with a team to drive and support Intellect’s clinical operations for our enterprise clients.

In Short

• Implement and refine operational processes to meet client’s demands for an effective clinical care solution, including crisis helpline and roster management for onsite/virtual care.
• Take the lead in setting up, regularly reviewing, and refining clinical Service Level Agreements (SLAs) and SOPs.
• Ensure accurate reporting of account metrics and clinical utilisation, including data gathering and analysis of clinical data for reporting purposes.
• Manage cases and provide insights and recommendations to client on overall mental health services.
• Ensure preparation of clinical staff for clinical services.
• Provide consultation and intervention for crisis situations (Risk assessments, recommend interventions and track outcomes).
• Work with internal commercial, clinical, and strategy teams for alignment with commercial demand, internal policies, and processes.
• Conduct talks and workshops at the client’s site (on an as-needed basis).
• Collaborate effectively with team members based in the Singapore timezone, while accommodating communication and workflow requirements for clients primarily located in US/Canada and LATAM time zones.

Requirements

• Strong foundation in clinical informatics.
• Experience in managing clinical operations.
• Ability to liaise with enterprise clients.
• Knowledge of mental health best practices.
• Experience in preparing clinical staff for services.
• Ability to set up and refine SOPs and SLAs.
• Strong analytical skills for data reporting.
• Excellent communication skills.
• Experience in crisis management.
• Ability to conduct workshops and training sessions.

Benefits

• Opportunity to work in a dynamic team environment.
• Engagement with enterprise clients.
• Impact on mental health services.
• Flexible working arrangements.
• Professional development opportunities.