Customer Service Specialist - Dutch - Remote

Overview

As a Customer Service Specialist at Booking.com, you will play a crucial role in helping customers navigate their travel experiences, ensuring high levels of service and support.

In Short

• Engage with international guests and partners to resolve issues.
• Respond to emails and messages in English and Dutch.
• Utilize online IT tools to provide accurate information.
• Support teammates through peer learning and feedback.
• Participate in company events and team projects.
• Maintain a high level of customer service.
• Work in a flexible schedule, including weekends or afternoons.
• Enjoy various benefits including vacation days and discounts.
• Receive full-time paid training.
• Be part of a thriving work culture.

Requirements

• Fluency in English and Dutch (written and oral).
• Problem-solving and solution-driven mentality.
• Positive and motivated mindset.
• Open to changing priorities and processes.
• Intermediate IT skills.
• Desire to work in a fast-paced, international environment.
• Flexibility in working hours.

Benefits

• Lots of vacation days.
• Accommodation discounts.
• Bonus package for hard work.
• Paid training for success.
• Access to a learning and development platform.
• Open-minded work culture.
• Work from beautiful offices when they reopen.