French Speaking Customer Care Specialist - Remote

Overview

Patrique Mercier Recruitment PT is seeking a dedicated French Speaking Customer Care Specialist to join our remote team based in Greece. This role is tailored for individuals who excel in customer service and are fluent in French. As a Customer Care Specialist, you will engage with our French-speaking customers, providing them with the support and assistance they need for an exceptional customer experience.

In Short

• Address customer inquiries promptly via phone, email, and chat in French.
• Assist customers with product details, order issues, and account management.
• Resolve problems efficiently while maintaining a high standard of customer satisfaction.
• Accurately log all customer interactions and feedback into the CRM system.
• Collaborate with internal teams to escalate and solve complex customer issues.
• Provide insights and feedback on customer trends to improve service quality.
• Continuously update knowledge of products and services to enhance customer support.

Requirements

• Fluency in French is required.
• Strong communication skills.
• Experience in customer service.
• Ability to work in a remote environment.
• Proficiency in using CRM systems.
• Problem-solving skills.
• Team collaboration skills.

Benefits

• Work from home flexibility.
• Opportunity to work in a diverse team.
• Continuous training and development.
• Competitive salary.
• Supportive work environment.