Customer Care Claims Specialist - French Speaking - Remote

Overview

As a Customer Care Claims Specialist, you will be responsible for handling customer complaints and requests efficiently while ensuring a high level of service and customer satisfaction.

In Short

• Investigate and resolve customer complaints through various channels.
• Keep customers informed about the status of their queries.
• Provide feedback on customer interactions.
• Navigate the website and travel booking systems effectively.
• Represent the company's values in all interactions.

Requirements

• Native or good knowledge of French and Spanish (speaking and writing).
• Outstanding communication skills.
• Customer service experience is preferred.
• Ability to learn quickly.
• Work well under tight deadlines with a positive attitude.

Benefits

• Opportunity to work in a dynamic travel tech environment.
• Be part of a diverse and inclusive company culture.
• Engage with a global customer base.
• Develop skills in customer service and travel technology.