Spanish Speaking Customer Service Representative - Biotechnology - Remote

Overview

Mercier Consultancy MD is excited to announce an opportunity for Spanish Speaking Customer Service Representatives in the biotechnology industry. This position is well-suited for individuals who are enthusiastic about customer support and have a strong interest in biotechnology. In this role, you will engage with clients and stakeholders in Spanish, providing exceptional service and assistance related to our biotechnology products and services.

In Short

• Handle inquiries from customers regarding biotechnology products, services, and compliance via phone, email, and chat in Spanish.
• Provide detailed information to clients on product usage, benefits, and safety regulations.
• Assist in troubleshooting technical issues and coordinate with relevant departments for effective solutions.
• Maintain accurate records of customer interactions and ensure thorough follow-up.
• Collaborate with sales and product teams to enhance customer experience and satisfaction.
• Participate in ongoing training to stay updated on biotechnology advancements and product knowledge.

Requirements

• Fluency in Spanish is essential.
• Strong interest in biotechnology and customer service.
• Excellent communication skills, both verbal and written.
• Ability to troubleshoot and resolve customer issues effectively.
• Experience in a customer service role is preferred.
• Willingness to learn and adapt in a fast-paced environment.

Benefits

• Opportunity to work in a growing industry.
• Comprehensive training on biotechnology products.
• Supportive team environment.
• Possibility for career advancement.
• Flexible working hours.