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Spanish-speaking Customer Service Representative - Remote

Posted 3 days ago
Customer Service
Full Time
Serbia
1,182 euros/monthly

Overview

We are seeking a Spanish-speaking Customer Service Representative to join a dynamic team with the flexibility to work from home in Serbia. This role is ideal for proactive problem-solvers with excellent communication skills who are passionate about delivering outstanding customer support.

In Short

  • Identify and assess customers’ needs
  • Provide accurate, valid and complete information using the right methods and tools
  • Meet personal/customer service team targets
  • Keep records of customer interactions, comments and complaints
  • Communicate promptly and effectively with customers via various channels
  • Ensure timely resolution of incidents to meet service level targets
  • Enhance customer experience by gathering feedback for product teams

Requirements

  • Native or near native Spanish speaker
  • B2-level English
  • Passion for customer support, competitive and a risk-taker
  • At least a high school diploma or completed vocational training
  • Previous experience in customer service is a plus

Benefits

  • Salary: 1.182 euros gross/monthly
  • Monthly performance bonus
  • Private Health Insurance
  • Fit pass
  • Excellent growth opportunities in a multinational industry leader
speakit logo

speakit

Speakit is a dynamic company that offers customer support services for Netflix, one of the world's leading entertainment platforms. Located in Athens, Greece, Speakit is seeking German-speaking Customer Support Consultants who are passionate about TV shows and eager to start their careers in a multicultural environment. The company provides excellent training, a competitive salary, and opportunities for growth within a multinational organization.

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