Spanish Speaking Customer Service Representative - Remote

Overview

An opportunity for a Spanish Speaking Customer Service Representative for the Fitness & Sports Equipment Department, ideal for those passionate about fitness and sports.

In Short

• Provide outstanding customer service to Spanish-speaking clients via phone, email, and chat.
• Assist customers with inquiries related to fitness and sports equipment, orders, and product information.
• Resolve complaints and issues effectively to ensure customer satisfaction.
• Document customer interactions consistently and maintain accurate records in the company's database.
• Collaborate with the sales and technical teams to address customer needs and enhance the service experience.
• Stay informed about the latest trends in fitness and sports equipment to provide knowledgeable assistance.
• Promote a positive and supportive atmosphere for customers to engage with the company.

Requirements

• Fluency in Spanish and English.
• Strong communication skills.
• Experience in customer service, preferably in a related field.
• Knowledge of fitness and sports equipment.
• Ability to resolve conflicts and handle complaints.
• Proficiency in using customer service software and databases.
• Team player with a positive attitude.

Benefits

• Competitive salary.
• Opportunities for professional development.
• Dynamic work environment.
• Health and wellness benefits.
• Employee discounts on fitness and sports equipment.
• Flexible working hours.
• Supportive team culture.