Spanish Speaking Customer Service Representative - Remote

Overview

Patrique Mercier Recruitment is a prominent agency dedicated to matching talented individuals with exceptional job opportunities across Greece. We are thrilled to announce an opening for a Spanish Speaking Customer Service representative in our E-commerce Department. This role is perfect for enthusiastic candidates who are passionate about e-commerce and have strong communication skills. In this position, you will assist Spanish-speaking customers with their inquiries related to online orders, returns, and product information, ensuring a smooth and enjoyable shopping experience. If you are eager to join a dynamic e-commerce team and contribute to customer satisfaction, we invite you to apply!

In Short

• Provide excellent customer service via phone, email, and chat in Spanish.
• Assist customers with inquiries about orders, products, and the online shopping experience.
• Effectively resolve customer complaints and issues with empathy and professionalism.
• Process returns and exchanges while ensuring compliance with company policies.
• Document customer interactions accurately in the CRM system.
• Collaborate with team members to improve service delivery and customer experience.
• Stay up-to-date on e-commerce trends and product knowledge to better assist customers.

Requirements

• Fluency in Spanish is required.
• Strong communication skills.
• Experience in customer service is a plus.
• Familiarity with e-commerce platforms.
• Ability to work in a team environment.
• Problem-solving skills.

Benefits

• Opportunity to work in a dynamic e-commerce environment.
• Supportive team culture.
• Training and development opportunities.