Spanish Speaking Customer Service Representative - Remote

Overview

Mercier Consultancy is seeking a Spanish Speaking Customer Service Representative to join our E-commerce Department. In this dynamic role, you will provide exceptional support to our Spanish-speaking customers, helping them with inquiries related to their online shopping experiences and ensuring a smooth, enjoyable process.

In Short

• Deliver high-quality customer service in Spanish via phone, email, and chat regarding e-commerce inquiries
• Assist customers with product questions, order tracking, and return processes
• Resolve complaints and issues promptly and professionally
• Maintain detailed records of customer interactions in our CRM system
• Collaborate with internal teams to ensure seamless order fulfillment and customer satisfaction
• Gather customer feedback to inform service improvements
• Stay updated on our products, promotions, and e-commerce trends to provide informed recommendations

Requirements

• Fluency in Spanish
• Strong communication skills
• Ability to handle customer inquiries efficiently
• Experience in e-commerce or customer service preferred
• Proficient in using CRM systems

Benefits

• Work in a dynamic and supportive environment
• Opportunity to enhance customer service skills
• Flexible working hours
• Remote work options