Spanish Speaking Customer Service Representative - Remote

Overview

Patrique Mercier Recruitment is a prominent recruitment agency dedicated to connecting skilled professionals with exciting job opportunities in Greece. We are currently seeking a Spanish Speaking Customer Service representative for an Anti-Financial Crime Unit. This critical role is designed for individuals who are passionate about financial integrity and dedicated to providing exceptional customer support. In this position, you will assist Spanish-speaking clients in reporting suspicious activities, provide guidance on anti-financial crime processes, and ensure that inquiries are handled with the utmost professionalism and care. Your linguistic skills will play a vital role in maintaining open communication and trust with clients as we work to combat financial crime. If you are interested in making a difference and are ready to take on this important challenge, we want to hear from you!

In Short

• Deliver high-quality customer service via phone, email, and chat communications in Spanish.
• Assist clients with inquiries related to anti-financial crime reporting and compliance.
• Effectively resolve customer complaints while adhering to regulatory guidelines.
• Provide clients with information on the procedures to report suspicious activities.
• Maintain accurate and confidential records of customer interactions and reports.
• Collaborate with internal teams to address issues and improve service delivery.
• Stay informed about relevant regulations and updates in the field of financial crime prevention.

Requirements

• Fluency in Spanish is required.
• Strong communication skills.
• Experience in customer service is preferred.
• Knowledge of anti-financial crime regulations is a plus.
• Ability to handle sensitive information with confidentiality.
• Problem-solving skills and attention to detail.

Benefits

• Opportunity to work in a meaningful role combating financial crime.
• Professional development and training opportunities.
• Supportive team environment.