Spanish Speaking Customer Service Representative - Remote

Overview

Patrique Mercier Recruitment is a leading agency dedicated to connecting talented individuals with exciting job opportunities in Greece. We are currently seeking a Spanish Speaking Customer Service representative for a renowned Online Streaming Service Department. This role is perfect for individuals who are passionate about entertainment and technology, and who excel in providing exceptional customer support. In this position, you will assist Spanish-speaking subscribers with their inquiries regarding the streaming service, troubleshoot issues, and provide guidance about features and content. Your ability to communicate effectively in Spanish will be critical to ensuring a positive experience for our users. If you are enthusiastic about the digital entertainment industry and ready to make a significant impact, we want to hear from you!

In Short

• Offer exceptional customer support via phone, email, and chat in Spanish.
• Assist customers with inquiries related to subscription management, content access, and technical issues.
• Efficiently resolve customer complaints while maintaining a high standard of service.
• Educate users about features, promotions, and new content available on the platform.
• Document customer interactions and feedback accurately in the company's CRM system.
• Collaborate with team members to enhance service quality and customer satisfaction.
• Stay updated on industry trends, new releases, and changes in streaming policies.

Requirements

• Fluency in Spanish is essential.
• Strong communication skills.
• Experience in customer service is preferred.
• Ability to troubleshoot technical issues.
• Familiarity with CRM systems.
• Passion for the digital entertainment industry.
• Ability to work in a team environment.

Benefits

• Opportunity to work in a dynamic industry.
• Flexible working hours.
• Remote work options.
• Professional development opportunities.
• Collaborative team environment.