German Speaking Customer Service Representative - Remote

Overview

Patrique Mercier Recruitment FR is excited to offer a fantastic opportunity for a German Speaking Customer Service Representative within the E-commerce Department of a leading company. This role provides the chance to engage with customers and support their online shopping experience while being part of a dynamic e-commerce team.

In Short

• Provide outstanding customer service to German-speaking clients via phone, email, and chat regarding their online orders and inquiries.
• Assist customers with product information, order placements, returns, exchanges, and shipping inquiries.
• Resolve customer complaints and issues effectively, ensuring a positive shopping experience.
• Collaborate with internal teams to ensure timely order fulfillment and address customer feedback.
• Stay updated on the company’s e-commerce policies, product offerings, and promotions to provide accurate information.
• Document all customer interactions and maintain accurate records for continuous service improvement.
• Support marketing initiatives by collecting and reporting customer insights and preferences.

Requirements

• Fluency in German is required.
• Excellent communication skills.
• Experience in customer service, preferably in e-commerce.
• Ability to resolve issues and complaints effectively.
• Strong organizational skills and attention to detail.
• Familiarity with e-commerce platforms is a plus.

Benefits

• Opportunity to work in a dynamic e-commerce environment.
• Flexible working hours.
• Supportive team culture.
• Training and development opportunities.