German Speaking Customer Service Representative - Remote

Overview

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a German Speaking Customer Service Representative in the Online Streaming Service Department. This role is perfect for individuals who are passionate about digital media and entertainment, and who thrive in a fast-paced customer-focused environment.

In Short

• Provide exceptional customer service to German-speaking subscribers via phone, email, and chat regarding inquiries about the online streaming service.
• Assist customers with account management, subscription issues, and content-related inquiries.
• Resolve technical issues and provide troubleshooting support to enhance user experience.
• Handle customer complaints and feedback professionally, ensuring customer satisfaction and retention.
• Stay updated on the latest features, content, and promotions offered by the streaming service.
• Document customer interactions accurately and contribute to the improvement of service processes.
• Collaborate with internal teams to facilitate effective solutions and escalate issues when necessary.

Requirements

• Fluency in German, both written and spoken.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Experience in customer service is a plus.
• Technical aptitude to troubleshoot issues.
• Team player with a positive attitude.

Benefits

• Competitive salary.
• Opportunity to work in a dynamic industry.
• Training and development opportunities.
• Flexible working hours.
• Supportive team environment.