German Speaking Customer Service Representative - Remote

Overview

Join Mercier Consultancy as a German Speaking Customer Service Representative and take advantage of an exciting opportunity to work in Greece! This role comes with a fully paid relocation package, making it easier for you to start your new journey in a beautiful and welcoming environment. In this position, you will provide exceptional support to our German-speaking customers, ensuring their inquiries and concerns are addressed promptly and effectively.

In Short

• Assist German-speaking customers via phone, email, and chat
• Respond to questions regarding our products and services with clarity
• Document customer interactions thoroughly in our CRM system
• Collaborate with team members to effectively resolve customer issues
• Provide detailed information about product features and updates
• Gather and report customer feedback to enhance service delivery
• Participate in regular training sessions to stay updated on all offerings

Requirements

• Fluency in German is essential
• Excellent communication skills
• Experience in customer service is a plus
• Ability to work in a team environment
• Strong problem-solving skills
• Familiarity with CRM systems
• Willingness to participate in training

Benefits

• Fully paid relocation package
• Opportunity to work in a beautiful environment
• Supportive team culture
• Training and development opportunities
• Competitive salary