German Speaking Customer Service Representative - Remote

Overview

Are you ready for a career adventure? The House of Mercier, an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world, invites you to explore an incredible job opportunity in Greece. We are currently seeking a German Speaking Customer Service Representative for a prestigious top electronics company. This role not only provides a chance to work with a leading brand in the consumer services industry but also allows you to immerse yourself in the vibrant culture and stunning landscapes of Greece. You will be part of a dynamic team that prides itself on delivering exceptional customer experiences and solving problems creatively.

In Short

• Assist customers via phone, email, and chat in German regarding their inquiries
• Provide expert advice on products and services offered by the electronics company
• Resolve technical issues and troubleshooting queries from customers
• Document customer interactions and maintain accurate records in the CRM system
• Follow up with customers to ensure their issues have been resolved satisfactorily
• Collaborate with other departments to enhance customer experiences
• Participate in training sessions to stay updated on product knowledge and services

Requirements

• Fluency in German
• Strong communication skills
• Experience in customer service or technical support
• Ability to work in a team environment
• Proficiency in CRM software
• Problem-solving skills
• Willingness to learn and adapt

Benefits

• Opportunity to work with a leading brand
• Immersion in Greek culture and landscapes
• Professional growth and training
• Dynamic team environment
• Flexible working arrangements