German-speaking Technical Support Representative - Remote

Overview

Patrique Mercier Recruitment PT is excited to announce an opening for a German-speaking Technical Support Representative. This role is perfect for individuals who are enthusiastic about technology and have a flair for customer service. As a key member of our support team, you will assist German-speaking customers with their technical issues, ensuring they receive accurate and timely assistance.

In Short

• Provide exceptional technical support to German-speaking clients via phone, email, and live chat.
• Diagnose, troubleshoot, and resolve a variety of technical issues related to our products and services.
• Educate customers on product features and offer guidance to enhance their experience.
• Collaborate with internal teams to escalate and resolve more complex technical problems.
• Document customer interactions and solutions in our support ticketing system to ensure accurate record-keeping.
• Stay updated on product developments, industry trends, and best practices in technical support.
• Engage in training sessions and contribute to team knowledge sharing and process improvement.

Requirements

• Fluency in German (spoken and written) is essential.
• Strong problem-solving skills and technical aptitude.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience in a technical support role is a plus.
• Familiarity with support ticketing systems is advantageous.
• Willingness to learn and adapt to new technologies.

Benefits

• Competitive salary and performance-based incentives.
• Flexible working hours and remote work options.
• Opportunities for professional development and training.
• Supportive and collaborative team environment.
• Health and wellness benefits.