German Speaking Technical Support Customer Representative - Remote

Overview

Patrique Mercier Recruitment PT is thrilled to offer an opportunity for a German speaking Technical Support Customer Representative to join our client's remote team in Greece. In this dynamic position, you will be responsible for providing exceptional support to German-speaking customers, addressing their technical inquiries and resolving issues related to a variety of products and services. Your expertise in clear communication and problem-solving will be essential in ensuring a positive customer experience. If you are passionate about technology and customer service, we encourage you to apply!

In Short

• Respond to technical support requests from German-speaking customers through phone, email, and chat in a professional and timely manner.
• Diagnose and troubleshoot customer issues, delivering effective solutions to improve user experience.
• Maintain accurate records of all customer interactions and resolutions in the CRM system.
• Collaborate with technical teams to escalate and resolve complex issues as needed.
• Provide product knowledge, user guidance, and best practices to enhance customer satisfaction.
• Assist in creating and updating support documentation and FAQs to facilitate customer access to information.
• Engage in ongoing training to stay updated on product features and advancements.

Requirements

• Fluency in German and English.
• Experience in customer service or technical support roles.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Familiarity with CRM systems.
• Passion for technology and helping customers.

Benefits

• Work from home flexibility.
• Ongoing training and development opportunities.
• Supportive team environment.
• Competitive salary and benefits package.