German Speaking Client Support Representative - Remote

Overview

Join Mercier Consultancy as a German Speaking Client Support Representative in our Athens office! In this dynamic role, you will be the first point of contact for our German-speaking clients, providing exceptional support and ensuring their needs are met with efficiency and professionalism. Your fluency in German will be essential in fostering strong relationships with clients and enhancing their overall experience with our services.

In Short

• Respond promptly to client inquiries in German through various communication channels
• Assist clients in troubleshooting issues and provide effective solutions
• Manage and document client interactions in our CRM system
• Collaborate with internal teams to resolve complex queries and enhance service delivery
• Deliver training and support to clients on our products and services
• Collect feedback from clients to identify areas for improvement
• Contribute to maintaining high levels of client satisfaction and loyalty

Requirements

• Fluency in German
• Strong communication skills
• Experience in customer service or client support
• Ability to troubleshoot and resolve issues
• Familiarity with CRM systems
• Team player with a collaborative mindset
• Commitment to client satisfaction

Benefits

• Collaborative work environment
• Opportunities for personal growth
• Innovative team culture
• Supportive management