German Speaking Client Representative - Remote

Overview

An exciting opportunity for a German Speaking Client Representative in a remote role based in Greece, focusing on delivering exceptional customer service to German-speaking clients.

In Short

• Provide excellent customer support to German-speaking clients via phone, email, and chat.
• Address client inquiries and resolve issues promptly to maximize customer satisfaction.
• Collaborate with colleagues to exchange best practices and improve service quality.
• Document all client interactions accurately in our CRM system to ensure effective follow-up.
• Assist clients in navigating our services and support them throughout their onboarding process.
• Identify client needs and provide tailored solutions to enhance their experience.
• Engage in continuous learning through training sessions to stay updated on our products and customer support techniques.

Requirements

• Fluency in German is essential.
• Strong communication skills.
• Experience in customer service is preferred.
• Ability to work in a dynamic environment.
• Proficiency in using CRM systems.
• Problem-solving skills.
• Willingness to learn and adapt.

Benefits

• Work in a supportive and dynamic team.
• Opportunity for professional growth.
• Flexible working hours.
• Remote work opportunity.