Technical Support Specialist (French Speaking) - Remote

Overview

Degreed is the upskilling platform that fuels growth and innovation through lifelong learning. We bring together everything you need to learn and advance: LMSs, courses, videos, articles, projects, and real-world skill insights, matching you with opportunities that align with your skills, role, and goals.

For businesses, Degreed helps build a culture of learning that attracts, develops, and retains top talent, driving both individual and company success.

We believe learning is the key to unlocking opportunities. Our mission is to discover, empower, and celebrate the next generation of global expertise.

Join us in shaping the future of learning and workforce development!

We're seeking a Technical Support Specialist, French Speaking, to join our dynamic Client Experience (CX) team at Degreed in the Netherlands. In this role, you’ll engage directly with clients to ensure swift and effective resolution of technical issues, playing a crucial role in shaping client satisfaction and retention.

As a Technical Support Specialist, you’ll be a problem-solver and trusted advisor, making a tangible impact on our clients’ success and the overall Degreed experience. You’ll report to the Manager, International Technical Support and work in a hybrid capacity from the Netherlands, with the expectation to join our office in Leiden at least once a week.

We’re looking for someone who takes ownership of creating smooth client journeys, consistently focuses on solutions and accountability, and approaches every day with professionalism, positivity, and a drive to elevate the client experience. Participation in scheduled weekend rotations is required to ensure we maintain consistent client support.

In Short

• Provide prompt, high-quality technical support to clients.
• Document and share solutions in the Knowledge Centre.
• Analyze issues and resolve technical challenges.
• Escalate cases when necessary.
• Stay current with product updates and processes.
• Champion client experience by showing empathy.
• Collaborate with cross-functional teams for improvements.
• Support onboarding and training of new team members.
• Manage ticket queues and prioritize urgent issues.
• Identify potential client challenges early and offer solutions.

Requirements

• 2+ years of experience in a SaaS product environment.
• 3+ years in technical customer support or help desk roles.
• Experience with APIs, integrations, or webhooks.
• Professional fluency in English and French.
• Ability to quickly learn and support new software applications.
• Strong written and verbal communication skills.
• Ability to defuse frustration and inspire confidence.
• Excellent analytical problem-solving skills.
• Capable of working independently and as part of a team.
• Prioritize the client's needs while balancing organizational goals.
• Demonstrate patience and empathy in client interactions.
• Skilled at managing multiple cases effectively.
• Ensures accuracy in troubleshooting and documentation.

Benefits

• Comprehensive benefits package supporting well-being and growth.
• Diversity and inclusion initiatives.
• Opportunities for continuous development and career growth.
• Flexible work arrangements tailored to each role.
• Collaborative work environment.