Dutch and French Speaking Technical Support Specialist - Remote

Overview

This position is posted by Jobgether on behalf of reev. We are currently looking for a Dutch and French speaking Technical Support Specialist in the Netherlands, Belgium, Germany, and Croatia.

This role offers an exciting opportunity to play a key part in the seamless integration and operation of cutting-edge charging infrastructure across multiple countries. As a Technical Support Specialist, you will act as the essential link between customers, partners, and internal teams, ensuring smooth operations and rapid issue resolution. You will work closely with technical teams to troubleshoot complex problems, optimize service continuity, and contribute valuable insights to product development. This role thrives in a dynamic, collaborative, and innovative environment, ideal for someone passionate about technology and sustainability.

In Short

• Serve as the primary technical escalation point for 1st level support.
• Build and maintain strong relationships with internal stakeholders and external partners.
• Provide in-depth technical support for all products.
• Troubleshoot complex technical issues by analyzing logs and conducting diagnostics.
• Collaborate closely with development teams on critical incidents.
• Monitor system health proactively and ensure adherence to SLAs.
• Contribute to process improvement by sharing customer insights.

Requirements

• Fluency in Dutch and French.
• Experience in technical support roles.
• Strong troubleshooting skills.
• Ability to work collaboratively in a team environment.
• Familiarity with Charging Point Management Systems is a plus.

Benefits

• Opportunity to work with cutting-edge technology.
• Dynamic and innovative work environment.
• Collaboration with international teams.