Czech Speaking Technical Support Specialist - Remote

Overview

Patrique Mercier Recruitment JP is seeking a dedicated Czech Speaking Technical Support Specialist to join a prestigious team in Athens, Greece. In this role, you will provide top-tier technical assistance to Czech-speaking customers, helping them with a variety of inquiries related to cutting-edge technology products and services. This is an excellent opportunity to enhance your technical support skills while living in one of Europe’s most vibrant cities. If you are passionate about customer service and technology, we want to hear from you!

In Short

• Provide exceptional technical support to Czech-speaking customers via phone, email, and live chat.
• Troubleshoot technical issues and guide customers through solutions efficiently.
• Record customer interactions and technical problems accurately in the CRM system.
• Collaborate with product and engineering teams to address and resolve complex issues.
• Stay updated on product features and updates to provide accurate information to customers.
• Gather and relay customer feedback to improve products and support processes.
• Participate in training sessions to enhance product knowledge and support skills.

Requirements

• Fluency in Czech and English.
• Strong communication and interpersonal skills.
• Experience in technical support or customer service.
• Ability to troubleshoot technical issues effectively.
• Familiarity with CRM systems.
• Willingness to learn and adapt to new technologies.

Benefits

• Opportunity to work in a vibrant city.
• Enhance your technical support skills.
• Collaborate with a prestigious team.
• Participate in training sessions.