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Czech Speaking Technical Support Specialist - Remote

Posted 17 weeks ago
Customer Service
Full Time
Worldwide

Overview

Join Patrique Mercier Recruitment JP as a Czech Speaking Technical Support Specialist in the vibrant city of Athens, Greece! This exciting opportunity allows you to work for a renowned company while immersing yourself in the rich history and culture of Greece. As a key member of our support team, you will assist Czech-speaking customers with various technical inquiries related to top-tier technology products and services. Enjoy the chance to develop your skills in a collaborative environment dedicated to providing excellent customer support. If you're ready for a new adventure in Greece, we want to hear from you!

In Short

  • Provide outstanding technical support to Czech-speaking customers through various communication channels including phone, email, and chat.
  • Diagnose and troubleshoot technical issues efficiently and effectively.
  • Collaborate with engineering teams to escalate more complex technical challenges.
  • Accurately document all customer interactions and technical issues in the CRM system.
  • Participate in ongoing training to improve product knowledge and customer support skills.
  • Gather customer feedback to contribute to the enhancement of support processes and customer satisfaction.
  • Assist in the onboarding of new team members when needed.

Requirements

  • Fluency in Czech and English.
  • Experience in technical support or customer service.
  • Strong problem-solving skills.
  • Ability to work in a team-oriented environment.
  • Familiarity with CRM systems.
  • Excellent communication skills.

Benefits

  • Opportunity to work in a vibrant city.
  • Collaborative work environment.
  • Ongoing training and development.
  • Chance to enhance technical skills.
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Patrique Mercier Recruitment JP

Patrique Mercier Recruitment JP is a dynamic recruitment agency that specializes in connecting talented individuals with exceptional job opportunities. The company is committed to providing outstanding customer service and support, particularly for Czech-speaking clients. With a focus on remote work, Patrique Mercier Recruitment JP offers employees the flexibility to work from beautiful locations, such as Greece, while ensuring they have access to professional growth and development opportunities. The company values a customer-centric approach and fosters a collaborative environment where team members can share best practices and enhance service quality. Additionally, Patrique Mercier Recruitment JP is recognized as a Great Place to Work-Certified Company, offering competitive salaries, comprehensive benefits, and a supportive workplace culture.

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