Czech Speaking Technical Support Specialist - Remote

Overview

Join Patrique Mercier Recruitment JP as a Czech Speaking Technical Support Specialist in the vibrant city of Athens, Greece! This exciting opportunity allows you to work for a renowned company while immersing yourself in the rich history and culture of Greece. As a key member of our support team, you will assist Czech-speaking customers with various technical inquiries related to top-tier technology products and services. Enjoy the chance to develop your skills in a collaborative environment dedicated to providing excellent customer support. If you're ready for a new adventure in Greece, we want to hear from you!

In Short

• Provide outstanding technical support to Czech-speaking customers through various communication channels including phone, email, and chat.
• Diagnose and troubleshoot technical issues efficiently and effectively.
• Collaborate with engineering teams to escalate more complex technical challenges.
• Accurately document all customer interactions and technical issues in the CRM system.
• Participate in ongoing training to improve product knowledge and customer support skills.
• Gather customer feedback to contribute to the enhancement of support processes and customer satisfaction.
• Assist in the onboarding of new team members when needed.

Requirements

• Fluency in Czech and English.
• Experience in technical support or customer service.
• Strong problem-solving skills.
• Ability to work in a team-oriented environment.
• Familiarity with CRM systems.
• Excellent communication skills.

Benefits

• Opportunity to work in a vibrant city.
• Collaborative work environment.
• Ongoing training and development.
• Chance to enhance technical skills.