Czech-Speaking Technical Support Specialist - Remote

Overview

An overview paragraph about the job

In Short

• Offer high-quality technical assistance to Czech-speaking customers through various communication channels, including phone, email, and chat.
• Quickly diagnose and troubleshoot technical problems to ensure timely resolutions.
• Maintain an up-to-date knowledge of the company’s products and services to provide accurate guidance.
• Record and manage customer interactions and technical issues in the CRM system for follow-up and reference.
• Collaborate with team members to enhance service delivery and customer satisfaction.
• Engage in continuous learning through training programs and product updates.
• Actively contribute to process improvements based on the insights gathered from customer feedback.

Requirements

• Fluency in Czech and English.
• Experience in technical support or customer service roles.
• Strong problem-solving skills.
• Ability to work in a team environment.
• Familiarity with CRM systems.
• Excellent communication skills.
• Willingness to learn and adapt to new technologies.

Benefits

• Opportunity to work with a renowned tech company.
• Dynamic and supportive work environment.
• Continuous training and development opportunities.
• Competitive salary and benefits package.
• Work in a beautiful city like Athens.