Technical Account Manager - Remote

Overview

As a Samsara Technical Account Manager (TAM), you will build a track record of customer success by leveraging your technical expertise, strong business acumen, clear and effective English communication, and a commitment to living by Samsara's core values and operating principles.

In Short

• Build and maintain relationships with customers and account teams.
• Develop a technical understanding of customers’ Samsara implementations.
• Transform technical support experience for customers.
• Be the primary technical point of contact for significant incidents.
• Communicate effectively with a diverse customer base.
• Participate in scaling the Technical Account Management team.
• Occasional travel to customer sites may be required.
• Embed Samsara’s cultural principles in your work.
• 3 to 5 years of experience in a technical, customer-facing role.
• Bachelor's degree in a technical field or equivalent experience.

Requirements

• Exceptional technical literacy and problem-solving skills.
• Strong written and verbal communication skills in English.
• Ability to build trusted, long-term relationships with customers.
• Experience supporting global enterprise-level customers.
• Basic Python coding skills are an asset.

Benefits

• Competitive total compensation package.
• Employee-led remote and flexible working options.
• Health benefits included.
• Opportunities for career development.
• Inclusive work environment.