Customer Experience Specialist - Remote

Overview

The Customer Experience Specialist role at Venteur offers an opportunity to make a significant impact in the healthcare sector by supporting customers in navigating their health insurance plans.

In Short

• Join a mission-driven company transforming healthcare in America.
• Support both employee and employer customers.
• Handle high volumes of customer requests via phone and email.
• Utilize empathy and problem-solving skills to achieve customer satisfaction.
• Maintain accurate records of customer interactions.
• Collaborate with internal teams on new projects.
• Work independently with a focus on quality and compliance.
• 3-5 years of experience in customer service or account management required.
• Ability to obtain a health insurance brokerage license.
• Remote work experience is a plus.

Requirements

• 3-5 years of complex customer service experience.
• Strong phone administration and active listening skills.
• Experience with CRM systems and reporting tools.
• Exceptional verbal and written communication skills.
• Ability to multi-task and take ownership of projects.
• Resiliency and initiative in problem-solving.
• Strong ethical standards and integrity.
• Empathetic towards customers.
• Ability to work effectively in remote teams.
• Health insurance brokerage license is a plus.

Benefits

• Competitive salary of $75,000 per year.
• Generous equity compensation.
• Comprehensive health, dental, and vision coverage.
• 401(k) retirement plan.
• Unlimited paid time off.
• Opportunities for professional development.
• Offsite company trips.