Remote Otter LogoRemoteOtter

Customer Experience Specialist - Remote

Posted 6 weeks ago
Customer Service
Full Time
USA
75000USD/year

Overview

The Customer Experience Specialist role at Venteur offers an opportunity to make a significant impact in the healthcare sector by supporting customers in navigating their health insurance plans.

In Short

  • Join a mission-driven company transforming healthcare in America.
  • Support both employee and employer customers.
  • Handle high volumes of customer requests via phone and email.
  • Utilize empathy and problem-solving skills to achieve customer satisfaction.
  • Maintain accurate records of customer interactions.
  • Collaborate with internal teams on new projects.
  • Work independently with a focus on quality and compliance.
  • 3-5 years of experience in customer service or account management required.
  • Ability to obtain a health insurance brokerage license.
  • Remote work experience is a plus.

Requirements

  • 3-5 years of complex customer service experience.
  • Strong phone administration and active listening skills.
  • Experience with CRM systems and reporting tools.
  • Exceptional verbal and written communication skills.
  • Ability to multi-task and take ownership of projects.
  • Resiliency and initiative in problem-solving.
  • Strong ethical standards and integrity.
  • Empathetic towards customers.
  • Ability to work effectively in remote teams.
  • Health insurance brokerage license is a plus.

Benefits

  • Competitive salary of $75,000 per year.
  • Generous equity compensation.
  • Comprehensive health, dental, and vision coverage.
  • 401(k) retirement plan.
  • Unlimited paid time off.
  • Opportunities for professional development.
  • Offsite company trips.
Venteur logo

Venteur

Venteur is an innovative startup focused on transforming healthcare in America by empowering individuals to take control of their health benefits. With a mission to shift from traditional group plans to individual-focused solutions, Venteur leverages technology to enhance how businesses offer health benefits and how employees prioritize their wellness. The company values a culture of kindness, action, empathy, and trust, fostering an environment where employees can grow and make a significant impact. As part of the Customer Experience Team, employees play a crucial role in supporting customers through the complexities of health insurance, ensuring they receive the best possible outcomes.

Share This Job!

Save This Job!

Similar Jobs:

Too Good To Go logo

Customer Experience Specialist - Remote

Too Good To Go

1 week ago

Join Too Good To Go as a Customer Experience Specialist and help combat food waste through exceptional customer service.

Poland
Full-time
Customer Service
monday.com logo

Customer Experience Specialist - Remote

monday.com

2 weeks ago

Join monday.com as a Customer Experience Specialist to provide exceptional support and help shape our product.

USA
Full-time
Customer Service
$55,000 - $65,000/year
Residex Software logo

Customer Experience Specialist - Remote

Residex Software

4 weeks ago

Join our team as a Customer Experience Specialist, where you'll support customers and enhance their experience with our software.

Worldwide
Full-time
Customer Service
$50,000 - $60,000/year
Dandy logo

Customer Experience Specialist - Remote

Dandy

6 weeks ago

Join Dandy as a Customer Experience Specialist to support dental professionals with technology and exceptional service.

Cairo, Egypt
Full-time
Customer Service
$1100/month
Truewerk logo

Customer Experience Specialist - Remote

Truewerk

7 weeks ago

Join TRUEWERK as a Customer Experience Specialist to provide exceptional support and solutions to customers in a hybrid work environment.

CO, USA
Full-time
Customer Service
$20.00 - $22.00/hour