Seasonal Trust & Safety Agent - Remote

Overview

As a Seasonal Trust & Safety Agent at Rover, you will play a crucial role in supporting the company's reputation by providing exceptional customer care and ensuring the safety of the Rover community.

In Short

• Work as front-line support for escalated customer issues.
• Assist customers with emergency situations related to pet and community safety.
• Conduct incident investigations and enforce marketplace standards.
• Handle inbound/outbound calls, emails, and SMS messages.
• Required to work weekends and holidays during a 5-month contract.
• Participate in a paid training period from May 12th to June 20th, 2025.
• Maintain customer satisfaction and uphold Rover's brand image.
• Gather documentation for eligibility in Rover Guarantee claims.
• Work independently with limited supervision.
• Meet personal performance metrics regularly.

Requirements

• 3+ years of customer service experience in a contact center environment.
• 2+ years in a fast-paced, high-stress environment.
• Preferred experience in veterinary clinic or pet industry.
• Ability to remain empathetic in high-stakes situations.
• High school diploma required.
• Strong communication skills over phone, email, and text.
• Ability to make quick decisions under pressure.
• Experience identifying root causes of service issues.
• Proficiency with web-based applications like GSuite and CRM tools.
• Must have a reliable internet connection.

Benefits

• Opportunity to work in a diverse and inclusive environment.
• Chance to make a positive impact in the pet care community.
• Supportive company culture focused on employee growth.
• Flexible work arrangements in a remote setting.
• Access to training and development resources.