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Customer Experience Agent (German or Dutch Speaking) - Remote

Posted 25 weeks ago
Customer Service
Full Time
Ireland
€35,000 - €42,000/year

Overview

Whatnot is the largest livestream shopping platform in North America and Europe, committed to building the future of ecommerce by bringing together community, shopping, and entertainment.

In Short

  • Interact with buyers and sellers ensuring a positive experience
  • Resolve customer issues regarding payments, orders, and shipments
  • Become an expert in Whatnot's products and processes
  • Collaborate with other departments to resolve open questions
  • Seek opportunities to improve the overall customer experience

Requirements

  • 2+ years of support experience handling email and/or chat services
  • Weekend availability required
  • Fluent in English, German and/or Dutch
  • Understanding of Ecommerce and Marketplace operations
  • Experience with customer-facing systems like Zendesk, Kustomer, or Intercom
  • Obsession with customer service
  • Proactive problem-solver
  • Knowledge of collectibles is a plus
  • Bachelor's degree preferred
  • Previous start-up experience is a plus

Benefits

  • Flexible Time off Policy
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
  • Care benefits including monthly allowances for food and wellness
  • Retirement; Pension plan
  • Parental Leave with 16 weeks of paid leave
Whatnot logo

Whatnot

Whatnot is the largest livestream shopping platform in North America and Europe, dedicated to revolutionizing ecommerce by merging community, shopping, and entertainment. With a focus on live auctions across various categories, including fashion, beauty, electronics, and collectibles, Whatnot caters to a diverse audience. The company operates as a remote co-located team with hubs in the US, UK, Ireland, Poland, and Germany, and is recognized as one of the fastest-growing marketplaces. Whatnot values innovation and is actively seeking forward-thinking problem solvers to join its dynamic team.

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