German Speaking Customer Experience Associate - Remote

Overview

Patrique Mercier Recruitment JP is on the lookout for a German Speaking Customer Experience Associate to join our enthusiastic team in Athens, Greece! If you have a flair for language and a passion for helping people, this position is an excellent fit for you. You will engage directly with our German-speaking clients, delivering unparalleled customer service and support. Your key responsibilities will include addressing inquiries, resolving issues, and offering insightful advice about our products and services. This is a great opportunity to make a lasting impact while working in a dynamic environment. Take the next step in your career with us!

In Short

• Provide high-quality customer support to German-speaking clients via phone, email, and chat.
• Resolve customer inquiries promptly and professionally, ensuring client satisfaction.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with your team to share feedback and improve service processes.
• Stay updated on product features, services, and industry trends to offer informed assistance.
• Participate in regular training and development sessions to enhance your skills.

Requirements

• Fluency in German and English.
• Strong communication and interpersonal skills.
• Experience in customer service is a plus.
• Ability to work in a team-oriented environment.
• Proficiency in using CRM software.
• Willingness to learn and adapt to new challenges.

Benefits

• Dynamic work environment.
• Opportunities for professional development.
• Supportive team culture.
• Flexible working hours.
• Competitive salary package.