German Speaking Customer Experience Associate - Remote

Overview

Patrique Mercier Recruitment JP is excited to offer a position for a German Speaking Customer Experience Associate in a remote setting within Greece! This role is perfect for individuals who are fluent in German and passionate about delivering excellent customer service from the comfort of their home. As a Customer Experience Associate, you will be the primary point of contact for our German-speaking customers, assisting them with inquiries, resolving issues, and providing insightful information about our products and services. Join our dedicated team and help us enhance the customer experience!

In Short

• Provide exceptional customer support to German-speaking clients via phone, email, and chat.
• Efficiently address inquiries and resolve any customer issues with professionalism and care.
• Maintain detailed records of customer interactions in our CRM system.
• Collaborate closely with fellow team members to improve customer service and share valuable feedback.
• Stay up-to-date on product knowledge and industry trends to provide informed assistance.
• Participate in training and development sessions to continually enhance service skills.

Requirements

• Fluency in German.
• Strong communication skills.
• Experience in customer service is a plus.
• Ability to work independently in a remote environment.
• Familiarity with CRM systems.
• Problem-solving skills.

Benefits

• Work from home flexibility.
• Opportunity for professional development.
• Supportive team environment.