Dutch Speaking Customer Experience Agent - Remote

Overview

The Dutch Speaking Customer Experience Agent will play a key role in providing exceptional customer service in the iGaming industry, ensuring customer queries are resolved efficiently.

In Short

• Resolve customer queries via calls, live chat, and email.
• Take ownership of customer cases for full resolution.
• Communicate with teams to solve customer problems.
• Approve customer withdrawals and process KYC documentation.
• Run daily security checks to protect the business.
• Achieve personal KPIs to support departmental SLAs.
• Provide insights into customer feedback for system improvement.
• Contribute to team efforts and support ad hoc tasks.

Requirements

• Fluent in Dutch, both written and spoken.
• Interest in sports and casino.
• Strong analytical and problem-solving skills.
• Able to adapt to shift work, including night shifts.
• Customer service experience is a plus.
• Able to multitask effectively.

Benefits

• Competitive remuneration package with a bonus scheme.
• Quarterly and weekly team events.
• One-time bonus for home workstation setup.
• Up to 40 days a year to work fully remote.
• Wellbeing allowance and health insurance.
• Breakfast and lunch provided at the office.