Complaints Analyst - Remote

Overview

As a Complaints Analyst at Tide, you will take ownership of complaints, ensuring they are logged, investigated, and resolved in a timely and professional manner.

In Short

• Manage complaints from start to finish.
• Investigate issues and identify root causes.
• Communicate effectively with complainants.
• Collaborate with departments to resolve systemic issues.
• Maintain productivity and quality standards.

Requirements

• Excellent spoken and written English skills.
• Experience with GSuite, Slack, and Jira.
• Strong organizational and multitasking abilities.
• Ability to handle pressure and difficult situations.
• Passion for problem-solving.
• Attention to detail.
• Experience in customer service within the finance industry.
• Some experience in startups.
• Strong analytical skills.

Benefits

• 25 days paid annual leave.
• 3 paid days off for volunteering or learning activities.
• Extended maternity and paternity leave.
• Personal learning and development budget.
• Health and dental insurance.
• Mental wellbeing platform.
• Fully covered multisports card.
• Food vouchers.
• Snacks and drinks in the office.
• Work from home equipment allowance.
• Flexible working from home.
• Sabbatical leave.