Fraud Investigator - Protect - Remote

Overview

The Fraud Investigator role within our Protect pillar provides vital after-care to Monzo customers who have fallen victim to value fraud across a range of touch points.

In Short

• Remote position based in the UK.
• Salary range of £26,000 - £31,400 + stock options.
• 37.5 hours per week with various shift patterns.
• Investigate cases of fraud and provide support to victims.
• Gather evidence and make decisions on fraud claims.
• Work independently and collaboratively with the team.
• Values-driven approach aligned with Monzo’s core values.
• Learning budget of £1,000 a year for development.
• Equipment provided includes a Macbook laptop.
• Emphasis on diversity and inclusion in the workplace.

Requirements

• Excellent English written and verbal communication skills.
• Previous experience in customer service or a related field.
• Ability to be persuasive and empathetic.
• Strong expertise in investigating, problem solving and decision making.
• Ability to work well independently and collaboratively.
• Ability to work to deadlines.
• Values-driven approach in line with Monzo’s core values.

Benefits

• Salary range of £26,000 - £31,400 + stock options.
• Distributed role with an option to work from the Cardiff office.
• Learning budget of £1,000 a year.
• Full benefits package available.