Fraud Investigator - Protect - Remote

Overview

The Fraud Investigator role within our Protect pillar provides vital after-care to Monzo customers who have fallen victim to value fraud across a range of touch points.

In Short

• Remote role based in the UK
• Salary range of £26,000 - £29,400
• 37.5 hours per week, shifts between 9am-6pm
• Work within the Financial Crime & Fraud Team
• Support customers affected by various types of fraud
• Gather evidence and investigate claims
• Make decisions on fraud claims up to £5,000
• Provide advice to victims of fraud
• Learning budget of £1,000 a year
• Work from home in a safe and distraction-free environment

Requirements

• Excellent English written and verbal communication skills
• Previous experience in customer service or a related field
• Ability to be persuasive and empathetic
• Strong expertise in investigating and problem solving
• Ability to work well independently and collaboratively
• Ability to work to deadlines
• Values driven approach in line with Monzo’s core values

Benefits

• Salary range of £26,000 - £29,400
• Learning budget of £1,000 a year
• Work from home flexibility
• Equipment provided including a Macbook
• Diversity and inclusion initiatives