Fraud Investigator - Protect - Remote

Overview

The Fraud Investigator role within our Protect pillar provides vital after-care to Monzo customers who have fallen victim to value fraud across a range of touch points.

In Short

• Remote position based in the UK.
• Full-time role with 37.5 hours per week.
• Shifts include 9am-6pm, with some evenings and weekends.
• Investigate various types of fraud claims.
• Gather evidence and support customers through the claims process.
• Make decisions on fraud claims up to £5,000.
• Provide advice to victims of fraud.
• Work independently and collaboratively with the team.
• Values-driven approach in line with Monzo’s core values.
• Learning budget of £1,000 per year for professional development.

Requirements

• Excellent English written and verbal communication skills.
• Previous experience in customer service or a related field.
• Ability to be persuasive and empathetic.
• Strong expertise in investigating, problem solving, and decision making.
• Ability to work well independently and collaboratively.
• Ability to work to deadlines.
• Values-driven approach in line with Monzo’s core values.

Benefits

• Work from home or from the Cardiff office.
• Learning and development budget of £1,000 annually.
• Macbook provided for work purposes.
• Inclusive and diverse work environment.
• Equal opportunity employer.