Customer Operations Representative, French Speaking - Remote

Overview

The Customer Operations Representative role at GoCardless involves supporting customers with various inquiries, ensuring excellent service and product usage advice, as part of a global payment company.

In Short

• Support French and English speaking customers through various channels.
• Advise merchants on best practices with GoCardless products.
• Handle internal escalations to relevant teams.
• Provide translations and internal operations support.
• Review and create GoCardless Partner accounts.
• Resolve incidents and communicate with impacted customers.
• Support company projects related to Customer Support.
• Document procedures to optimize operations.

Requirements

• Fluent in English and French, both verbally and in writing.
• Previous experience in a Customer Support role.
• Strong focus on customer experience.
• Attention to detail and task completion.
• Comfortable working with internal stakeholders.
• Understanding of anti-money laundering and financing regulations is a plus.

Benefits

• Medical support and well-being initiatives.
• Work Away Scheme for remote work flexibility.
• Hybrid working model with in-office days.
• Equity options for employees.
• Generous holiday and wellness days.