French-speaking Customer Representative - Remote

Overview

Join Mercier Consultancy BG as a French-speaking Customer Representative working remotely from Greece! In this role, you will provide outstanding customer support to our French-speaking clients, helping them with their inquiries and enhancing their overall experience with our services. This position allows you to be part of a supportive team while enjoying the flexibility of remote work. If you are passionate about providing exceptional service and enjoy working in a collaborative environment, we would love to have you!

In Short

• Respond promptly to inquiries from French-speaking customers via phone, email, or chat.
• Assist customers with order processing, service information, and any issues they may encounter.
• Resolve customer complaints efficiently and professionally while maintaining high service standards.
• Accurately document customer interactions and track issues through to resolution.
• Provide feedback and suggestions for improving customer service processes and tools.
• Collaborate with colleagues to ensure a smooth customer experience across various touchpoints.
• Stay informed about product offerings and company policies to assist customers effectively.

Requirements

• Fluency in French (spoken and written).
• Strong communication skills.
• Experience in customer service is preferred.
• Ability to work collaboratively in a team environment.
• Problem-solving skills and attention to detail.
• Familiarity with customer service software is a plus.
• Willingness to learn about products and services.

Benefits

• Flexible remote working hours.
• Supportive team environment.
• Opportunities for professional development.
• Competitive salary (details not specified).
• Work-life balance.