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French Speaking Customer Support Representative - Remote

Posted 4 days ago

Overview

Patrique Mercier Recruitment FR is dedicated to connecting talented professionals with exceptional career opportunities. We are currently looking for a French Speaking Customer Support Representative for the Online Content Creators Department. This role is suited for individuals passionate about digital content, social media, and providing top-notch customer service to creators in the industry.

In Short

  • Provide exemplary customer support to French-speaking content creators via phone, email, and chat regarding their inquiries and issues.
  • Assist creators with account management, platform features, and content optimization to enhance their online presence.
  • Resolve customer complaints and provide solutions to ensure a positive experience for content creators.
  • Maintain detailed records of customer interactions and track issues as they arise.
  • Collaborate with internal teams to gather information and address the clients' needs effectively.
  • Keep abreast of industry trends and platform updates to provide informed assistance to content creators.
  • Collect feedback from clients to improve services and ensure customer satisfaction.

Requirements

  • Fluency in French is required.
  • Strong communication skills.
  • Experience in customer support or related field.
  • Familiarity with digital content and social media platforms.
  • Ability to work collaboratively in a team environment.
  • Problem-solving skills and attention to detail.

Benefits

  • Opportunity to work with creative professionals.
  • Dynamic work environment.
  • Potential for career growth.

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