French Speaking Customer Support Representative - Remote

Overview

Patrique Mercier Recruitment FR is dedicated to connecting talented professionals with exceptional career opportunities. We are currently looking for a French Speaking Customer Support Representative for the Online Content Creators Department. This role is suited for individuals passionate about digital content, social media, and providing top-notch customer service to creators in the industry.

In Short

• Provide exemplary customer support to French-speaking content creators via phone, email, and chat regarding their inquiries and issues.
• Assist creators with account management, platform features, and content optimization to enhance their online presence.
• Resolve customer complaints and provide solutions to ensure a positive experience for content creators.
• Maintain detailed records of customer interactions and track issues as they arise.
• Collaborate with internal teams to gather information and address the clients' needs effectively.
• Keep abreast of industry trends and platform updates to provide informed assistance to content creators.
• Collect feedback from clients to improve services and ensure customer satisfaction.

Requirements

• Fluency in French is required.
• Strong communication skills.
• Experience in customer support or related field.
• Familiarity with digital content and social media platforms.
• Ability to work collaboratively in a team environment.
• Problem-solving skills and attention to detail.

Benefits

• Opportunity to work with creative professionals.
• Dynamic work environment.
• Potential for career growth.