French Speaking Customer Support Representative - Remote

Overview

Mercier Consultancy is excited to invite applications for the role of French Speaking Customer Support Representative in our Online Content Creators Department! In this vibrant position, you will become an integral part of our support team, assisting French-speaking clients as they create and manage their online content. Your role will be vital in ensuring that these creators receive the expert guidance and assistance they need to succeed on our platform.

We are looking for a passionate individual who has a knack for problem-solving and a keen interest in digital media. If you are dedicated to delivering exceptional customer experiences and are ready to make an impact, we would love to hear from you!

In Short

• Provide customer support in French through email, phone, and chat
• Assist content creators with inquiries related to platform features and tools
• Accurately document customer interactions and solutions in our support system
• Collaborate with the product and development teams to address and resolve client issues
• Guide clients on best practices for utilizing the platform for content creation
• Engage in regular training to stay updated on platform changes and enhancements

Requirements

• Fluency in French
• Strong communication skills
• Experience in customer support or related field
• Interest in digital media and content creation
• Problem-solving skills
• Ability to work collaboratively in a team

Benefits

• Opportunity to work in a dynamic environment
• Professional development and training
• Supportive team culture
• Flexible working hours