French Speaking Customer Support Representative - Remote

Overview

Mercier Consultancy is excited to announce an opportunity for a French Speaking Customer Support Representative in our Transportation Services Department! In this essential role, you will serve as the primary point of contact for our French-speaking clients, providing them with exceptional support regarding their transportation needs. Your fluency in French will enable you to communicate effectively and ensure that clients receive the assistance they require.

In Short

• Respond to customer inquiries in French via email, phone, and chat
• Assist clients with questions pertaining to transportation services and logistics
• Document customer interactions and solutions in our support system
• Collaborate with internal teams to address and resolve client issues
• Provide detailed information on service options, routes, and schedules
• Gather and relay client feedback to enhance our service offerings
• Engage in regular training to stay updated on product features and best practices

Requirements

• Fluency in French
• Strong problem-solving skills
• Passion for delivering excellent customer service
• Ability to thrive in a dynamic environment
• Excellent communication skills

Benefits

• Opportunity to work in a supportive team environment
• Ongoing training and development
• Flexible working hours
• Remote work options available