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French Speaking Customer Support Representative - Remote

Posted 4 days ago

Overview

Patrique Mercier Recruitment FR is dedicated to connecting skilled professionals with exciting job opportunities. We are currently seeking a French Speaking Customer Support Representative for our Transportation Services Department. This role presents an excellent opportunity for individuals passionate about customer service and looking to assist French-speaking clients with their transport needs.

In Short

  • Provide exceptional customer support to French-speaking clients regarding transportation services through phone, email, and chat.
  • Assist customers with inquiries related to bookings, fares, scheduling, and company policies.
  • Resolve customer complaints effectively and ensure a satisfactory resolution.
  • Document customer interactions accurately and manage follow-ups on outstanding issues.
  • Collaborate with internal teams to enhance service delivery and customer satisfaction.
  • Stay informed about transportation regulations, safety measures, and service updates to provide the most accurate assistance.
  • Collect customer feedback to support service improvement initiatives.

Requirements

  • Fluency in French is required.
  • Strong communication skills.
  • Experience in customer service is preferred.
  • Ability to handle complaints and resolve issues effectively.
  • Familiarity with transportation services is a plus.
  • Proficient in using communication tools (phone, email, chat).
  • Team player with a collaborative mindset.

Benefits

  • Opportunity to work in a dynamic environment.
  • Gain experience in the transportation industry.
  • Supportive team culture.
  • Potential for career growth.

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