French Speaking Customer Support Representative - Remote

Overview

Patrique Mercier Recruitment FR is dedicated to connecting skilled professionals with exciting job opportunities. We are currently seeking a French Speaking Customer Support Representative for our Transportation Services Department. This role presents an excellent opportunity for individuals passionate about customer service and looking to assist French-speaking clients with their transport needs.

In Short

• Provide exceptional customer support to French-speaking clients regarding transportation services through phone, email, and chat.
• Assist customers with inquiries related to bookings, fares, scheduling, and company policies.
• Resolve customer complaints effectively and ensure a satisfactory resolution.
• Document customer interactions accurately and manage follow-ups on outstanding issues.
• Collaborate with internal teams to enhance service delivery and customer satisfaction.
• Stay informed about transportation regulations, safety measures, and service updates to provide the most accurate assistance.
• Collect customer feedback to support service improvement initiatives.

Requirements

• Fluency in French is required.
• Strong communication skills.
• Experience in customer service is preferred.
• Ability to handle complaints and resolve issues effectively.
• Familiarity with transportation services is a plus.
• Proficient in using communication tools (phone, email, chat).
• Team player with a collaborative mindset.

Benefits

• Opportunity to work in a dynamic environment.
• Gain experience in the transportation industry.
• Supportive team culture.
• Potential for career growth.