French Speaking Customer Support Representative - Remote

Overview

Patrique Mercier Recruitment FR is dedicated to connecting talented individuals with exceptional career opportunities. We are currently on the lookout for a French Speaking Customer Support Representative for our Music Streaming Platform Department. This position is ideal for music enthusiasts who are committed to providing top-notch customer service to French-speaking users of our platform.

In Short

• Provide outstanding customer support to French-speaking clients regarding issues related to the music streaming platform through phone, email, and chat.
• Assist customers with account inquiries, subscription management, and troubleshooting technical issues.
• Address and resolve customer complaints ensuring a positive user experience.
• Document all customer interactions accurately and follow up on unresolved issues promptly.
• Educate customers on the features of the platform, including new releases, playlists, and personalized recommendations.
• Collaborate with internal teams to enhance service delivery and ensure effective issue resolution.
• Gather customer feedback to support ongoing improvement of the music streaming service.

Requirements

• Fluency in French, both written and spoken.
• Strong communication and interpersonal skills.
• Experience in customer service or support roles.
• Passion for music and familiarity with music streaming services.
• Ability to troubleshoot technical issues effectively.
• Strong problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment.

Benefits

• Opportunity to work in a dynamic and creative environment.
• Competitive salary and benefits package.
• Access to music streaming services and industry insights.
• Professional development opportunities.
• Work with a passionate team of music enthusiasts.