AI Strategy & Operations Associate - Remote

Overview

The AI Strategy & Operations Associate role at Santander focuses on managing AI projects, defining the AI roadmap, and supporting performance monitoring to drive strategic decision-making.

In Short

• Manage AI projects and define the AI roadmap.
• Support performance monitoring and continuous improvement.
• Assist in developing governance artifacts and presentations.
• Collaborate with business partners to drive decision-making.
• Provide critical data for strategic initiatives.
• Work within a multi-channel contact center operation.
• Conduct data-driven root cause analysis.
• Utilize advanced Microsoft Office skills.
• Engage in process improvement initiatives.
• Foster an environment of continuous learning and development.

Requirements

• Bachelor's Degree or equivalent work experience in a Technical or Business-related field.
• 5+ years of relevant business planning and project experience.
• 5+ years in data management and analytics.
• General understanding of AI technologies.
• Exceptional presentation and analytical skills.
• Ability to work in a matrix environment.
• Basic financial modeling skills.
• Comfortable dealing with ambiguity and problem-solving.

Benefits

• Competitive salary range.
• Opportunities for career growth and development.
• Inclusive and supportive work environment.
• Access to training and learning resources.
• Comprehensive benefits package.