Legal Helpdesk Analyst - Remote

Overview

The Legal Helpdesk Analyst will provide application support to clients, assisting with daily operations, guiding users through system navigation, and troubleshooting issues within the SOS software.

In Short

• Provide application support to clients.
• Assist with daily operations related to legal software.
• Guide users through system navigation.
• Troubleshoot issues within SOS software.
• Work in a hybrid pattern: 3 days in the office and 2 days remote.
• Work hours are Monday to Friday, 09:00 – 17:30.
• Join a high-performing support team.
• Make a meaningful impact in the legal sector.
• Opportunity for growth and development.
• Be part of a leading provider of legal software solutions.

Requirements

• Experience in customer service or application support.
• Familiarity with legal software solutions.
• Strong troubleshooting skills.
• Ability to guide users effectively.
• Excellent communication skills.
• Team player with a passion for technology.
• Willingness to work in a hybrid model.
• Attention to detail.
• Ability to work under pressure.
• Proactive approach to problem-solving.

Benefits

• Opportunity for professional growth.
• Work with a passionate and driven team.
• Hybrid working model for better work-life balance.
• Engagement in innovative legal technology.
• Competitive salary and benefits package.
• Supportive work environment.
• Chance to make a meaningful impact.
• Access to training and development resources.
• Recognition for hard work and achievements.
• Flexible working hours.