Customer Success Consultant (12 Month FTC) - Remote

Overview

The Customer Success Consultant plays a key role in ensuring clients are satisfied with our legal software solutions, providing training and support to enhance their experience.

In Short

• Fixed-term maternity cover for 12 months with possible extension.
• Work closely with a portfolio of UK law firms.
• Understand client business needs and educate on best practices.
• Provide proactive client care through check-ins and training plans.
• Increase client confidence in using our software.
• Develop skills in support, upselling, and business analysis.
• Work hybrid: 3 days in office, 2 days remote.
• Office locations: Bath or Leeds.
• Monday to Friday, 09:00 – 17:30 working hours.
• Report to the Head of Client Success.

Requirements

• Experience in customer success or client management.
• Strong knowledge of legal software solutions.
• Excellent communication and public speaking skills.
• Ability to analyze client needs and provide tailored solutions.
• Proactive and professional attitude.
• Experience in training and support roles.
• Ability to work collaboratively in a team environment.
• Strong organizational skills.
• Willingness to learn and adapt.
• Understanding of the legal industry is a plus.

Benefits

• Opportunity to grow and develop skills in a leading legal tech company.
• Supportive team environment.
• Hybrid working model for better work-life balance.
• Potential for contract extension.
• Access to innovative legal technology solutions.
• Engagement with a diverse client base.
• Training and development opportunities.
• Competitive salary and benefits package.
• Work in a dynamic and fast-paced industry.
• Contribute to meaningful outcomes for clients.