Team Leader - Remote

Overview

As a Team Leader, you will be responsible to oversee the functionality of a workgroup by providing guidance and instruction.

In Short

• Serve as an OEM subject matter expert
• Lead a team of Warranty Administrators
• Maintain OEM training and/or certification if applicable
• Engage with Product Management and Development to prioritize accounts for implementation on the Platform and Chirp
• Facilitate team meetings
• Participate in Sales calls and Kickoff meetings
• Demonstrate a service culture that prioritizes customer satisfaction
• Model, train, and coach expectations to deliver the service standard
• Participate in interviewing and selecting talent
• Reviewing, developing, and evaluating talent

Requirements

• Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize, and coach on critical behaviors)
• Serve as second-tier support for client escalations from Warranty Administrators
• Scheduling Warranty Administrators and ensuring there is coverage/back-up
• Keep the team motivated
• Review each admin’s accounts on a weekly basis
• Verifying EOM billing
• Proactively coach employees as needed

Benefits

• Opportunity for professional growth
• Supportive team environment
• Flexible work arrangements
• Comprehensive training programs
• Competitive compensation package