Customer Support Specialist - Remote

Overview

As a Customer Support Specialist at zeroheight, you will be the first point of contact for our customers, solving their problems and enhancing their experience with our design system management platform.

In Short

• Fully remote position based in the UK
• £40,000 - £45,000 salary plus stock options
• Key role in customer support and product improvement
• Collaborate with various teams including product and engineering
• Troubleshoot technical issues and provide non-technical support
• Manage and improve the Help Centre content
• Gather and organize customer feedback for product development
• Track support KPIs and maintain reporting dashboards
• Engage with customers via email and calls as needed
• Work in a collaborative and autonomous environment

Requirements

• Experience in a customer-facing role
• Clear and friendly communication style
• Good technical knowledge of web technologies
• Willingness to visit the London hub quarterly
• Interest in UX design and design systems is a plus
• Proactive attitude and adaptability to startup environment
• Experience using AI tools for efficiency is desirable

Benefits

• Stock options
• Remote-first culture
• Collaborative work environment
• Opportunities for personal and professional growth
• Inclusive and diverse company culture